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Article
Publication date: 13 July 2010

Marcia Taylor and Dori Finley

Managers of US resorts are using H2B and J‐1 guest workers to fill seasonal labor needs. Acculturation and assimilation of international workers has a major impact on service and…

3025

Abstract

Purpose

Managers of US resorts are using H2B and J‐1 guest workers to fill seasonal labor needs. Acculturation and assimilation of international workers has a major impact on service and customer satisfaction in resorts. The purpose of this paper is to identify the methods used by resorts to successfully acculturate, assimilate, and retain international workers.

Design/methodology/approach

The case study method was used. Semi‐structured telephone interviews were conducted with HR directors of six seasonal resorts that hired H2B and J‐1 workers. Content analysis of the interviews was used to generate acculturation, assimilation, and retention practices at the resorts.

Findings

Results from this paper indicate that techniques for acculturation of guest workers are informal and occur on‐the‐job while assimilation techniques are more formal. Retention strategies varied by resort. Differences are found between the techniques used in these resorts and those used in seasonal restaurants.

Research limitations/implications

The sample size is limited to those HR directors agreeing to participate. Given the current economic situation and job market, many HR directors are hesitant to share information about their international workers.

Practical implications

A comprehensive assimilation, acculturation, and retention program for seasonal workers is proposed.

Originality/value

No research is found on the ways to successfully assimilate international workers to a resort's culture and acculturate them in the US culture. The results of this paper will give HR directors a guide on how to assimilate international workers in their workforce.

Details

International Journal of Contemporary Hospitality Management, vol. 22 no. 5
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 6 March 2009

Marcia Taylor and Dori Finley

The effects of the US guest worker program on the home country have not been documented. Jamaica has been a popular source of employees for the hospitality industry. This paper…

1333

Abstract

Purpose

The effects of the US guest worker program on the home country have not been documented. Jamaica has been a popular source of employees for the hospitality industry. This paper aims to evaluate the effects of the US guest worker program on Jamaica, the Jamaican hotel industry, and Jamaican guest workers.

Design/methodology/approach

Data from structured interviews with key persons in the Jamaican government, hoteliers in Jamaica, and Jamaican guest workers in the USA were analyzed to demonstrate the impact of this program from three viewpoints. Content analysis and frequency were the research methods that were used to analyze the findings.

Findings

Strong support for the workers by the Jamaican government was documented. While the Jamaican hoteliers are affected by a shortage of good workers, they accept the program because of the advantages to the workers and the economy. Advantages of the program from the workers' perspectives were the economic value of the program and the ability to learn about different cultures.

Research limitations/implications

The paper's limitations include the small number of guest workers due to the limited accessibility. The value of the program to a small nation was documented.

Originality/value

This topic is on the minds of lawmakers, employers, and workers yet there is no other documentation of the advantages and disadvantages of the program to the three groups.

Details

International Journal of Contemporary Hospitality Management, vol. 21 no. 2
Type: Research Article
ISSN: 0959-6119

Keywords

Article
Publication date: 1 January 1981

This register of current research in social economics has been compiled by the International Institute of Social Economics. The register does not claim to be comprehensive but is…

Abstract

This register of current research in social economics has been compiled by the International Institute of Social Economics. The register does not claim to be comprehensive but is merely an aid for research workers and institutions interested in social economics. The register will be updated and made more comprehensive in the future but this is largely dependent on the inflow of information from researchers in social economics. In order to facilitate this process a standardised form is to be found on the last page of this register. Completed forms, with attached sheets as necessary, should be returned to the compiler: Dr Barrie O. Pettman, Director, International Institute of Social Economics, Enholmes Hall, Patrington, Hull, N. Humberside, England, HU12 OPR. Any other comments on the register will also be welcome.

Details

International Journal of Social Economics, vol. 8 no. 1
Type: Research Article
ISSN: 0306-8293

Content available
Article
Publication date: 13 July 2010

Fevzi Okumus

550

Abstract

Details

International Journal of Contemporary Hospitality Management, vol. 22 no. 5
Type: Research Article
ISSN: 0959-6119

Article
Publication date: 1 June 1989

Monica Blake

Using questionnaires and interviews, a survey was undertaken of publishers/producers of electronic information with regard to retention, storage and access. It was found that…

Abstract

Using questionnaires and interviews, a survey was undertaken of publishers/producers of electronic information with regard to retention, storage and access. It was found that, although some large publishers were innovative with their use of electronic material for different purposes, many commercial publishers are only gradually getting involved with electronic production methods and few have policies on electronic archiving. Among publishers, there is a low level of awareness of the Knowledge Warehouse project and a marked disinclination to deposit material with a national electronic archive on a voluntary basis. Database producers have more interest in electronic archiving and take more measures to refresh their magnetic media. There is some evidence of material produced in electronic form only that is in danger of being deleted from databases, electronic newsletters and videotex. CD‐ROM is the medium of the future for several publishers and database producers. The archival life of various electronic media is considered, and standards relating to electronic publishing are discussed. Some initiatives in electronic archiving are described.

Details

The Electronic Library, vol. 7 no. 6
Type: Research Article
ISSN: 0264-0473

Content available
Book part
Publication date: 19 November 2021

Abstract

Details

Advances in Trans Studies: Moving Toward Gender Expansion and Trans Hope
Type: Book
ISBN: 978-1-80262-030-6

Content available
Book part
Publication date: 15 August 2022

Abstract

Details

Gender Visibility and Erasure
Type: Book
ISBN: 978-1-80382-593-9

Content available
Book part
Publication date: 15 November 2018

Abstract

Details

Marginalized Mothers, Mothering from the Margins
Type: Book
ISBN: 978-1-78756-400-8

Content available
Book part
Publication date: 15 March 2021

Abstract

Details

Gender and Generations: Continuity and Change
Type: Book
ISBN: 978-1-80071-033-7

Content available
Book part
Publication date: 22 November 2019

Abstract

Details

Gender and Practice: Knowledge, Policy, Organizations
Type: Book
ISBN: 978-1-83867-388-8

1 – 10 of 228